Help

For details about how, where and when to deliver your gift:

For information about how to use the Wish List website:

Still have questions?
If you are unable to find the answer to your question by searching the above links or encounter a problem with the site, send us an email at jdonnelly@thehome.org. Due to the busy holiday season, we will respond as quickly as possible. Please allow 2-5 business days.


Help for Children's Wishes

How to Search for Wishes:

Begin by clicking on the Children's Wishes header on the navigation. Once on this page, you can do one of the following:

  • Go straight to the table of children's wishes and click on a child's name to see their wishes.
  • Narrow your search by age, gender, type of wish or keyword and then click on the "Search" button. The table with refresh with list of children whose wishes fit your search criteria. Then click on a child's name to see their wishes.

How to Donate a Wish:

When you have found a wish that you would like to fulfill, click on the round button in the Donate column. From here, one of three things will happen:

  • If you are a returning donor and have already logged in, the wish will be added to your wish cart, and you can either choose to click on the "wish cart" link if you are finished or continue to search for more wishes.
  • If you have not logged in but have registered on a previous visit, you will be presented with a screen requesting your username and password. Once you have logged in, you will be returned to the list of wishes and can then click on the wish to add it to your wish cart.
  • If you have not yet registered with the site, you will be presented with a screen asking you to log in or create a new account. Click on the "Create a New Account" link at the bottom of this page. You will then be asked to fill out a registration form that you must complete in order to donate a wish. Once you have registered, you will be returned to the list of wishes and can then click on the wish to add it to your wish cart.

After pledging a wish, the wish will be removed from the child's wish list. For this reason, please do not pledge wishes unless you intend to give them.

You can then choose another wish for that child, search for a new child or go to the "My Wish Cart" page to complete the donation process.

How to Remove a Wish:

If you are not able to give a wish you have pledged, please go to the "My Wish Cart" page and click on the Wish Code. Then on the next page, confirm that you would like this wish removed by clicking on the "Cancel Donation" button. This will remove the wish from your cart and make it visible to other donors.

Viewing What You Have Pledged:

You may view what you have pledged at any time by clicking on the "My Wish Cart" header. In order to view your wish cart, you must be logged in first (click on the "Log in" link in the top right corner).

You can also print your wish cart by clicking on the "Print" button or email it to yourself by clicking on the "Email" button on the wish cart page.

Wishes are automatically deleted from your wish cart at the end of the holiday season. This means that only wishes you have pledged for an upcoming event will be displayed in your wish cart.


Help for Adopt a Family

How to Search for Families:

Begin by clicking on the Adopt a Family header on the navigation. Once on this page, you can do one of the following:

  • Go straight to the table of families and click on the "Family Code" in the first column to see the list of family members and their needs and household items.
  • Narrow your search by family size and click on the "Search" button. The table with refresh with list of families whose wishes fit your search criteria. Then click on the "Family Code" in the first column to see the list of family members and their needs and household items.

How to Donate to a Family:

When you have found a family that you would like to "adopt," click on the "Donate" button at the bottom of the page. Please note that you are pledging to adopt this entire family and all of the needs listed. From here, one of three things will happen:

  • If you are a returning donor and have already logged in, the family will be added to your wish cart, and you can either choose to click on the "wish cart" link if you are finished or continue to search for more families.
  • If you have not logged in but have registered on a previous visit, you will be presented with a screen requesting your username and password. Once you have logged in, you will be returned to the family's page of needs and can then click on the "Donate" button at the bottom of the page to add the family to your wish cart.
  • If you have not yet registered with the site, you will be presented with a screen asking you to log in or create a new account. Click on the "Create a New Account" link at the bottom of this page. You will then be asked to fill out a registration form that you must complete in order to donate a wish. Once you have registered, you will be returned to the family's page and can then click on the "Donate" button at the bottom of the page to add the family to your wish cart.

After clicking on the "Donate" button, the family will be removed from the list of families to donate to so that it is no longer visible to other donors. For this reason, please do not pledge families unless you intend to fulfill all of their needs.

You can then search for another family to donate to or go to the "My Wish Cart" page to complete the donation process.

How to Remove a Family:

If you are not able to give to a family you have pledged, please go to the "My Wish Cart" page and click on the "Family Code" link. Then on the next page, scroll to the very bottom of the page and confirm that you would like this family removed by clicking on the "Cancel Donation" button. This will remove the family from your cart and make it visible to other donors.

Viewing What You Have Pledged:

You may view what you have pledged at any time by clicking on the "My Wish Cart" header. In order to view your wish cart, you must be logged in first (click on the "Log in" link in the top right corner).

You can also print your wish cart by clicking on the "Print" button or email it to yourself by clicking on the "Email" button on the wish cart page.

Families are automatically deleted from your wish cart at the end of the holiday season. This means that only families you have pledged for an upcoming event will be displayed in your wish cart.


Login and Account Information

How to Create an Account:

In order to pledge a Wish List gift or adopt a family, all donors must create an account first. You can either click on the "Create an Account" link in the upper right corner of the website or at the bottom of the Login page. Please select the correct radio button to let us know whether you are completing the form as an individual donor or as a representative of a company or group.

You will also have the opportunity to choose whether or not you would like to be added to The Home's email list to receive updates about events, latest news and other ways to support The Home.

Please make note of your username and password so that you can log in to the site on your next visit. This login information will work for future holiday seasons as well.

How to Retrieve My Username and Password:

To retrieve your username and/or password, click on the "Log in" link in the upper right corner of the website and then click on the "Forgot your username/password?" link. On the next page, enter your email address into the field. Please be sure to use the email address you registered with.

An email will be sent to you with your username and a new password. You can then login and change your password by clicking on the "Edit Account" link in the upper right corner.

If you do not get the email, please be sure to check your junk mail folder or spam filter.

How to Edit My Account and Login Information:

Make sure you are logged in first. Then click on the "Edit Account" link in the upper right corner of the website. You can edit any of your contact fields, such as name, address, email, as well as your username and password.